CAT Estate and Commercial Liquidations Company website is a dual-purpose site where we offer our services for Estate and Commercial Liquidations as well as our Online Store. Our policies listed on our website only pertain to items being sold on catliquidations.com. To view the policies and guidelines pertaining to specific in person and online auction sales you will need to visit the specific sale you are looking to attend or bid on. All sales on vintage and antique items are final - we do not offer refunds, credits or exchanges on these items but please contact us if you have any problems with your order. Do NOT return items without prior authorization - please contact us first. If there are any issues or concerns after receipt of your items, please contact us within 48 hours of receipt. If you doing a local pickup please email us at firstname.lastname@example.org or call 513-580-7844 to let us know when we can expect you for pickup. International customers please note the following in regards to customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. CAT Liquidations is not responsible for delays due to customs.